Whether your resort contains a franchised hotel or independent lodging operation, American Resort Management, LLC and ARM Hospitality, LLC will demonstrate the importance of having a dedicated reservation center to properly represent your resort.
American Resort Management, LLC and ARM Hospitality, LLC provides expert reservation center management services. With our years of experience in yield and rate management, your reservation center will consistently generate the highest revenues possible. Our corporate office will make suggestions as to which hardware, software and telecommunications equipment to use. Members of our corporate team will develop a sales strategy and training program to ensure that the conversion ratio to calls is above the industry standard.
Working closely with the sales and marketing team our corporate office will make recommendations to the reservation center regarding stay patterns, value added packages, discounts or opportunities to yield to peak rates.