Guest Expectations in 2019

Guest Expectations in 2019

To say that the hospitality industry has come a long way in the past 10 years is a gross understatement. From the technology involved to the platforms used, the amenities expected to the environment provided, so much has changed. Staying on top of what each and every...
What Makes a Good Waterpark?

What Makes a Good Waterpark?

In a world where guests consistently demand more of their leisure time, venues providing fun and entertainment need to go above and beyond to ensure they deliver the memorable experiences that keep guests coming back. Waterparks, both indoor and outdoor, face...
Improving Guest Satisfaction Through Feedback

Improving Guest Satisfaction Through Feedback

Guest satisfaction will always be priority #1 within the Hospitality Industry, and keeping it high and elevating it further among our top goals. Achieving superb guest satisfaction directly translates to more rooms booked, tickets sold, higher brand awareness, better...
Summer Kickoff 2018

Summer Kickoff 2018

Image: Children splashing at Parrot Island Waterpark in Fort Smith, AR This weekend officially kicked off the Summer 2018 season, and with beautiful weather all over the country, it couldn’t have gone better! Outdoor waterparks welcomed guests for the first time this...