Improving Guest Satisfaction Through Feedback

Guest satisfaction will always be priority #1 within the Hospitality Industry, and keeping it high and elevating it further among our top goals. Achieving superb guest satisfaction directly translates to more rooms booked, tickets sold, higher brand awareness, better...

Summer Kickoff 2018

Image: Children splashing at Parrot Island Waterpark in Fort Smith, AR This weekend officially kicked off the Summer 2018 season, and with beautiful weather all over the country, it couldn’t have gone better! Outdoor waterparks welcomed guests for the first time this...

Keeping Waterpark Guests Entertained All Day

Launching a waterpark takes a group of like-minded thinkers, significant research, and an extraordinary amount of planning. One of the biggest challenges of any waterpark, especially indoor waterparks, is creating an experience that encourages guests to stay longer....

Helping Your Resort Property Reach Its Potential

When guests book a resort, they’re looking for a one-of-a-kind experience. They want a place that combines the best of everything—relaxation, adventure, food, culture, and a plethora of other amenities, because they’re not just looking for a place to lay their heads...

Defining Hospitality

Modern Hospitality means something different to all of us. Advancements across the industry mean we must evolve with our guests, driving us to consistently be our best. However, there are certain aspects of Hospitality that must remain concrete, without which our...

Around the ARM Properties

There is always something going on at American Resort Management’s managed properties. A proactive mantra ensures every venue performs to its highest potential, and community involvement helps us connect with the guests, local businesses, and clients that drive us to...

Epic Waters Celebrates One-Month Since Opening

Today marks one month since Epic Waters officially opened its doors to the public, and the response has been nothing short of epic. People from all over are visiting Grand Prairie to experience the indoor waterpark with their family, friends, and loved ones. Since...

Epic Beginnings

Tomorrow marks the beginning of a new chapter for Grand Prairie, Texas. Epic Waters Indoor Waterpark will open to the public at 5pm tomorrow, and guests from all over the entire Dallas-Fort Worth area (and beyond) will get to experience a project they’ve been eagerly...