Full-Service Management

Turnkey Management for Hospitality and Entertainment Properties

American Resort Management provides third-party management for hotels, resorts, waterparks, restaurants and entertainment centers across the U.S., both branded and independent. Our team runs the property day to day while you focus on ownership. We stay focused on four results: happier guests, controlled costs, stronger employee performance and growing revenue. Every management plan is built around the goals of that property.

Property Operations

We handle the daily work of running a successful property:

  • Staffing, hiring and training

  • Guest service standards

  • Safety and quality assurance

  • Maintenance and facility upkeep

  • Operating procedures

Leadership & Guest Experience

ARM leaders are on the ground and involved, not managing from a distance. Our guest-first philosophy, which we call “guestology,” shapes how we train teams, design service standards and measure success. When guests have a great experience, they come back and tell others. That’s how a property builds lasting value.

Financial Management & Accounting

Our centralized accounting team provides financial oversight and reporting, including:

  • Financial statements and profit-and-loss reporting

  • Annual budgets and monthly forecasts

  • Management recruitment and employee training

  • Accounts payable and receivable

  • Payroll administration and tax obligations

  • Property audits and inventory controls

Sales & Marketing Consulting

Our sales and marketing expertise is available to properties that already have their own teams in place. We can audit your current efforts, build a new strategy or support your team as it grows:

  • Market Analysis & Strategy: Target audiences, competitors, demand, pricing and growth opportunities

  • Sales Development: Recruiting and training sales professionals, plus sales procedures, production goals and account development

  • Marketing & Advertising: Digital advertising, SEO, website strategy, social media, public relations and online reputation management

  • Revenue Optimization: Pricing strategies and targeted sales initiatives that improve competitiveness and marketing return

  • Performance Monitoring: Sales audits, campaign analysis and ongoing reporting

Receivership Management

When a hospitality property is in financial or operational distress, ARM steps in to protect its value. We work with owners, lenders and financial institutions to stabilize operations, protect revenue and fix the problems that are hurting performance. We know the issues specific to hospitality, such as franchise requirements, licensing, staffing and guest service standards. Lenders and servicers we’ve worked with include Citizens Bank, Peoples Bank, Wells Fargo, Midland Loan Servicing and U.S. Bank National Association.

Revenue & Performance Management

For underperforming properties, ARM builds custom turnaround plans. Depending on the property, these can include operational restructuring, revenue management, service improvements and expense reduction. The goal is to restore performance and rebuild the value of the asset.

Let’s Talk About Your Property

Whether you need a management partner for a new opening, a change in management at an existing property or a team to step in on a distressed asset, ARM is ready.